US4EU Privacy Policy – Your Data, Your Rights

Last updated: July 2025

At US4EU, we deeply respect your privacy. This Privacy Policy explains in clear and simple language how we collect, use, protect, and handle your personal data. We are fully committed to protecting your rights and complying with the highest European standards, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect only the minimum amount of data necessary to provide you with the best service:

• Contact and order information: Name, delivery address, email address, phone number
• Payment information: Processed securely by SegoPay — we do not store your card details
• Technical data: IP address, browser type, device information (for site functionality and fraud prevention)
• Communication data: Messages you send to our customer support

We never collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, etc.).

2. How We Use Your Data

Your data is used exclusively for the following purposes:

• Processing and delivering your orders
• Providing customer support
• Sending order confirmations, tracking numbers, and important updates
• Improving our website and services
• Complying with legal obligations

We do not use your data for marketing purposes without your explicit consent.

3. Data Protection and Security

We take the protection of your data very seriously. All information is stored on secure European servers with modern encryption. Access to personal data is strictly limited to authorized personnel who need it to perform their duties.

Our payment partner SegoPay uses the highest security standards (3D Secure, encryption, etc.). Your card details never reach our servers.

4. Sharing Your Data

We share your data only when absolutely necessary and only with trusted partners:

• DHL and GEOPOST — for delivery of your orders
• SegoPay — for secure payment processing
• Legal authorities — only if required by law

We never sell, rent, or disclose your personal data to third parties for marketing purposes.

5. Your Rights (You Are in Full Control)

Under GDPR you have strong rights, and we make them easy to exercise:

• Right to access — request a copy of your personal data
• Right to rectification — correct inaccurate data
• Right to erasure — request deletion of your data (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise any of these rights, simply contact us at [email protected] — we respond within a few days (usually much faster).

6. Cookies and Website Tracking

We use only essential cookies for the proper functioning of the website (shopping cart, language settings, security). You can manage or disable cookies through your browser settings at any time.

7. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. After that, it is securely deleted or anonymized.

8. Your Trust Matters Most

We designed this Privacy Policy to be as transparent and user-friendly as possible. If you have any questions, concerns, or requests regarding your data — please do not hesitate to contact us. We are always happy to help.

Contact for Privacy Matters:
Email: [email protected]

US4EU – We protect your privacy as seriously as we protect your wallet.